Privacy Policy & Terms of Service
Privacy Policy
At AquaFlow Water Distribution ("Company", "we", "our", "us"), we value your trust and are committed to safeguarding the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our services, website, or mobile application.
1. Information We Collect
- Personal Information: Full name, email address, phone number, billing address, and delivery address provided during order placement or account creation.
- Payment Information: Limited data necessary to process payments, handled securely via third-party gateways.
- Usage Data: Browsing behavior, device information, IP address, and interactions with our website and app.
- Communication Data: Emails, phone calls, and inquiries you send us for support or feedback.
2. How We Use Your Information
- To process and deliver your water bottle orders.
- To provide customer support and respond to inquiries.
- To personalize your experience with offers and promotions.
- To improve our website, services, and logistics.
- To comply with legal obligations and prevent fraudulent activity.
3. Sharing of Information
We do not sell your data. However, we may share information with:
- Service Providers: Logistics, payment gateways, IT support partners who enable order fulfillment.
- Legal Authorities: When required by law, court orders, or regulatory requests.
- Business Transfers: In case of mergers, acquisitions, or asset sales.
4. Data Security
We implement strong security practices to protect your personal information. While no system is completely secure, we use encryption, firewalls, and strict access controls to minimize risks.
5. Your Rights
- Right to access, update, or delete your data.
- Right to opt out of promotional communications.
- Right to withdraw consent for data processing where applicable.
6. Cookies & Tracking
Our website may use cookies and analytics tools to enhance user experience, track performance, and deliver relevant offers. You can control cookie settings via your browser.
7. Contact Us
If you have any concerns about this Privacy Policy, contact us at: purelaywater@gmail.com
Terms of Service
By accessing or using AquaFlow Water Distribution services, you agree to the following Terms of Service. If you do not agree, please do not use our services.
1. Service Eligibility
You must be at least 18 years old to create an account and purchase from AquaFlow. By using our services, you confirm that you meet these requirements.
2. Orders & Deliveries
- Orders must be placed through our website, app, or phone line.
- Delivery times are estimates and may vary due to traffic, weather, or stock availability.
- Customers are responsible for providing accurate delivery information.
3. Pricing & Payments
- Prices are listed in INR (₹) and subject to change without notice.
- Payments must be completed before delivery via UPI, card, or cash on delivery (where available).
- Any promotional offers are time-limited and cannot be combined.
4. Refunds & Cancellations
- Orders canceled before dispatch may be refunded in full.
- Damaged or incorrect deliveries must be reported within 24 hours for replacement or refund.
- No refunds will be issued for opened bottles due to hygiene reasons.
5. User Responsibilities
- Provide accurate account and delivery details at all times.
- Use services lawfully and without causing harm to others.
- Do not attempt to misuse, hack, or disrupt our systems or operations.
6. Limitation of Liability
AquaFlow will not be liable for indirect, incidental, or consequential damages arising from the use of our services, beyond the value of the product purchased.
7. Modifications
We may update these Terms and the Privacy Policy at any time. Updated versions will be posted on our website, and continued use of our services implies acceptance of the changes.
8. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in New Delhi.
9. Contact Us
For questions regarding these Terms of Service, contact us at: purelaywater@gmail.com